Automated IT Support and Monitoring

  • Introduction

    What Is Automated IT Support and Monitoring?

    Automated IT support and monitoring identifies potential problems within a business that can be rectified before they cause any issues. For example if a hard disk is starting to develop a fault, it can detect this and flag up a warning so that you can be notified and we can arrange for the hard disk to be replaced before it actually fails and loses data.

    These tools provide businesses with an additional layer of proactive IT support.

  • Our approach

    Industry Leading Automated IT Support Monitoring Tool

    The Silver Cloud Business provides businesses with IT support where we use industry leading Datto for our managed IT service which includes automated monitoring.

    This automated IT support monitoring tool provides us with an asset list for businesses on the managed IT service where we can enter the details of all components of the infrastructure that are under IT support, including IT network equipment such as routers switches and wireless access points, accessories such as printers and security devices such as firewalls.

    Get remote IT support


Featured Case Study

  • Sector / Category 01

    Tech tip - Outlook - receive important notifications only

    If you would like Outlook to only alert you when important emails arrive, here is how to do it:

    This involves a custom alert rule being setup for specific people who you feel are important and want to be notified about, for example Customers, mangers or the big boss!

    To set up a custom alerting rule:

    • Open Outlook
    • Locate an email from the person you want an alert from
    • Right-click the email
    • Select Rules
      • Create Rule
      • Switch on the checkbox by the sender’s name
      • Choose “Display In The New Item Alert Window” and/or “Play A Selected Sound”
      • Choose the sound file to play for the alert
      • Click ‘OK’ to set the rule

    Repeat the process for the other contacts you would like to receive alerts for...

    To set up a custom rule for a whole domain:

    • Click the Home tab
    • click on Rules
    • Manage Rules & Alerts
    • Click “New Rule”
    • Select “Apply Rule On Messages I Receive” and click the “Next” button
    • Scroll down and select “With Specific Words In The Sender’s Address”
    • Click the underlined “Specific Words” (underlined)
    • Add the domain you need to receive alerts for ( then OK
    • The domain will replace “Specific Words”
    • Click “Next”
    • Choose whether you require a sound played, an alert displayed, or both
    • Click “Finish”
    • In “Rules and Alerts”, click “Apply” to turn on the rule
    • You will then get notifications if an email comes from the specific domian
    Tech tip - Outlook - receive important notifications only

The Silver Cloud Business Can Help Transform How Your Business Operates and Collaborates.

Contact us today for more information or advice about Automated IT Support and Monitoring and how it can help benefit your business.