Integrate PBX Calls Into Microsoft Teams

  • Introduction

    Why Should We Integrate Our PBX Calls Into Microsoft Teams?

    A lot of businesses have invested in a phone system in house, something called a Private Branch eXchange or PBX and are quite often tied into long term call contracts. This means that a lot of companies think they are stuck with how their phone system is implemented but this is not the case and The Silver Cloud Business can help you get a more flexible phone system by integrating your in house PBX with Microsoft Teams.

  • The solution

    How We Can Help You Integrate Your PBX Calls Into Microsoft Teams

    The Silver Cloud Business has partnered with Qunify Call2Teams to provide a monthly subscription-based service on a flexible 30-day rolling contract. You can use this service to incorporate business phone systems into Microsoft Teams, something that used to be out of reach for small and medium sized businesses.

    Microsoft teams displayed on phone and laptop devices.

  • The benefits

    Why Integrating Your PBX Calls Into Microsoft Teams Is the Best Solution for Business

    • You can work from anywhere with an internet connection but still make and receive calls from work but instead of using a phone, you can use Microsoft Teams for making and receiving calls.
    • It allows you to make and receive business calls using your existing number and existing call plans.
    • Call2Teams is a subscription service with a 30 day rolling contract, you can flex up and down consumption as you need it and it bolts into almost all modern phone systems meaning you can extend your company phone system to your computers and mobiles that are running the Microsoft Teams client.
    • Microsoft Teams just becomes an extension of your phone system so you can make and receive calls as you would in the office but by using Microsoft Teams client, either on your desktop computerlaptop or mobile.
    • For more information click here (this will be rebranded for silver cloud business)

Featured Case Study

  • Sector / Category 01

    Tech tip - Outlook - receive important notifications only

    If you would like Outlook to only alert you when important emails arrive, here is how to do it:

    This involves a custom alert rule being setup for specific people who you feel are important and want to be notified about, for example Customers, mangers or the big boss!

    To set up a custom alerting rule:

    • Open Outlook
    • Locate an email from the person you want an alert from
    • Right-click the email
    • Select Rules
      • Create Rule
      • Switch on the checkbox by the sender’s name
      • Choose “Display In The New Item Alert Window” and/or “Play A Selected Sound”
      • Choose the sound file to play for the alert
      • Click ‘OK’ to set the rule

    Repeat the process for the other contacts you would like to receive alerts for...

    To set up a custom rule for a whole domain:

    • Click the Home tab
    • click on Rules
    • Manage Rules & Alerts
    • Click “New Rule”
    • Select “Apply Rule On Messages I Receive” and click the “Next” button
    • Scroll down and select “With Specific Words In The Sender’s Address”
    • Click the underlined “Specific Words” (underlined)
    • Add the domain you need to receive alerts for ( then OK
    • The domain will replace “Specific Words”
    • Click “Next”
    • Choose whether you require a sound played, an alert displayed, or both
    • Click “Finish”
    • In “Rules and Alerts”, click “Apply” to turn on the rule
    • You will then get notifications if an email comes from the specific domian
    Tech tip - Outlook - receive important notifications only

The Silver Cloud Business Can Help Transform How Your Business Operates and Collaborates.

Contact us today for more information or advice about Integrate PBX Calls Into Microsoft Teams and how it can help benefit your business.