Remote IT Support

  • Introduction

    Why Would You Need Remote IT Support?

    Remote IT support can be as simple as a telephone call to our helpline and our business IT support engineers providing help over the phone, without being in front of the computer that needs attention. But it can also mean Remote Control Support, which means our IT support engineers temporarily “Connecting” the computers so we can see your screen on our own computers and can control your mouse and keyboard.

    Introduction
  • Our solutions

    Flexible Remote IT Support Solutions

    By controlling your mouse and keyboard it makes it much easier to provide you with IT technical support. It’s quicker and much less stressful and all you need is a working internet connection for it to work.

    The Silver Cloud Business uses two remote IT support tools depending on the level of support required:

    DATTO - A remote IT support and monitoring tool we use as part of our managed service.

    • This tool allows us to remotely support and fix most problems, even if a computer appears not to be functioning, we can still connect and fix the problem.
    • We also use this tool for remote IT support of servers where we may need to do work out of hours, such as apply software updates and security patches, which we can do without causing disruption to the business.

    LOGMEIN123 – Used for remote IT support with clients who do not want to be on our managed service.

    • Allows us to connect by invitation where the client will instigate a remote support session by going to the Logmein123 portal, call in The Silver Cloud Business and requesting a remote IT support code which our engineers will give out. Once the code has been entered, the support engineer will be able to establish a onetime connection to assist with fixing the problem.
    • Once the connection has been closed it cannot be re-established without another invitation from the client.

    Get remote support

Featured Case Study

  • Sector / Category 01

    Tech tip - Outlook - receive important notifications only

    If you would like Outlook to only alert you when important emails arrive, here is how to do it:

    This involves a custom alert rule being setup for specific people who you feel are important and want to be notified about, for example Customers, mangers or the big boss!

    To set up a custom alerting rule:

    • Open Outlook
    • Locate an email from the person you want an alert from
    • Right-click the email
    • Select Rules
      • Create Rule
      • Switch on the checkbox by the sender’s name
      • Choose “Display In The New Item Alert Window” and/or “Play A Selected Sound”
      • Choose the sound file to play for the alert
      • Click ‘OK’ to set the rule

    Repeat the process for the other contacts you would like to receive alerts for...

    To set up a custom rule for a whole domain:

    • Click the Home tab
    • click on Rules
    • Manage Rules & Alerts
    • Click “New Rule”
    • Select “Apply Rule On Messages I Receive” and click the “Next” button
    • Scroll down and select “With Specific Words In The Sender’s Address”
    • Click the underlined “Specific Words” (underlined)
    • Add the domain you need to receive alerts for (@domainname.co.uk) then OK
    • The domain will replace “Specific Words”
    • Click “Next”
    • Choose whether you require a sound played, an alert displayed, or both
    • Click “Finish”
    • In “Rules and Alerts”, click “Apply” to turn on the rule
    • You will then get notifications if an email comes from the specific domian
    Tech tip - Outlook - receive important notifications only

The Silver Cloud Business Can Help Transform How Your Business Operates and Collaborates.

Contact us today for more information or advice about Remote IT Support and how it can help benefit your business.