Remote IT Support

  • Introduction

    Why Would You Need Remote IT Support?

    Remote IT support can be as simple as a telephone call to our helpline and our business IT support engineers providing help over the phone, without being in front of the computer that needs attention. But it can also mean Remote Control Support, which means our IT support engineers temporarily “Connecting” the computers so we can see your screen on our own computers and can control your mouse and keyboard.

    Introduction
  • Our solutions

    Flexible Remote IT Support Solutions

    By controlling your mouse and keyboard it makes it much easier to provide you with IT technical support. It’s quicker and much less stressful and all you need is a working internet connection for it to work.

    The Silver Cloud Business uses two remote IT support tools depending on the level of support required:

    DATTO - A remote IT support and monitoring tool we use as part of our managed service.

    • This tool allows us to remotely support and fix most problems, even if a computer appears not to be functioning, we can still connect and fix the problem.
    • We also use this tool for remote IT support of servers where we may need to do work out of hours, such as apply software updates and security patches, which we can do without causing disruption to the business.

    LOGMEIN123 – Used for remote IT support with clients who do not want to be on our managed service.

    • Allows us to connect by invitation where the client will instigate a remote support session by going to the Logmein123 portal, call in The Silver Cloud Business and requesting a remote IT support code which our engineers will give out. Once the code has been entered, the support engineer will be able to establish a onetime connection to assist with fixing the problem.
    • Once the connection has been closed it cannot be re-established without another invitation from the client.

    Get remote support

Featured Case Study

  • Sector / Charity

    What our clients say - Salisbury Foodbank

    Maria Stephenson - Salisbury Foodbank Manager

    Silver Cloud understood our needs as a small charity in a larger network of charities and have been instrumental connecting our core team and trustees via MS365, including training, network support and telephony. We are confident our documents are safe and secure. Silver cloud are not just at the end of the phone, they are physically by your side when you need them to be. Providing solutions to external internet outages to allow us to continue supporting people in crisis in our community. They have also been kind to gift us charitable laptops when our outreach has expanded. Our charity is driven to support local people, working alongside local business’ is just as important to us. Their engineers have become part of our extended foodbank family.

    What our clients say - Salisbury Foodbank

The Silver Cloud Business Can Help Transform How Your Business Operates and Collaborates.

Contact us today for more information or advice about Remote IT Support and how it can help benefit your business.