On Premise PBX Phone System

  • Introduction

    What Is an On Premises PBX?

    Making and receiving telephone calls is a cornerstone of most businesses communication and often companies require phone systems in house to manage the complexity of the companies needs.

    A Private Branch Exchange (PBX) is a private telephone network used within a business where the users of the On premise PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog.

  • The challenge

    How On Premise PBX Is Changing

    BT are retiring ISDN lines (the lines that allow multiple phone lines into a company), currently scheduled for September 2023, which means that you will need to start planning your migration away from traditional business telephone systems, and look to implement a new way of call delivery over the internet such as SIP trunks to replace the ISDN lines.

  • The solution

    Do You Need to Make a Change to Your On Premises PBX Set Up?

    Old phone systems are often incompatible with SIP or the manufacturer has stopped making the expansion cards to support SIP because they are developing new products. This means that you may need a new business phone system. If you would like to explore a new telephone system, let us help, we can gather your requirements and then find the best solution to fit those needs. We can offer advice on a number of different solutions including integrating your PBX calls into Microsoft Teams and Microsoft Phone Systems as well as Viegli Voice as our preferred business phone system supplier.

Featured Case Study

  • Sector / Category 01

    Tech tip - Outlook - receive important notifications only

    If you would like Outlook to only alert you when important emails arrive, here is how to do it:

    This involves a custom alert rule being setup for specific people who you feel are important and want to be notified about, for example Customers, mangers or the big boss!

    To set up a custom alerting rule:

    • Open Outlook
    • Locate an email from the person you want an alert from
    • Right-click the email
    • Select Rules
      • Create Rule
      • Switch on the checkbox by the sender’s name
      • Choose “Display In The New Item Alert Window” and/or “Play A Selected Sound”
      • Choose the sound file to play for the alert
      • Click ‘OK’ to set the rule

    Repeat the process for the other contacts you would like to receive alerts for...

    To set up a custom rule for a whole domain:

    • Click the Home tab
    • click on Rules
    • Manage Rules & Alerts
    • Click “New Rule”
    • Select “Apply Rule On Messages I Receive” and click the “Next” button
    • Scroll down and select “With Specific Words In The Sender’s Address”
    • Click the underlined “Specific Words” (underlined)
    • Add the domain you need to receive alerts for (@domainname.co.uk) then OK
    • The domain will replace “Specific Words”
    • Click “Next”
    • Choose whether you require a sound played, an alert displayed, or both
    • Click “Finish”
    • In “Rules and Alerts”, click “Apply” to turn on the rule
    • You will then get notifications if an email comes from the specific domian
    Tech tip - Outlook - receive important notifications only

The Silver Cloud Business Can Help Transform How Your Business Operates and Collaborates.

Contact us today for more information or advice about On Premise PBX Phone System and how it can help benefit your business.