Business Phone Solutions

  • Introduction

    Our Choice for Your Business Telephone Solution

    The Silver Cloud Business has partnered with Viegli to provide a business telephone solution to our clients. We love their offering so much that we use it in house. Viegli Voice is a cloud hosted PBX (private branch exchange) that provides companies with a totally flexible business telephone system that can be used anywhere there is an internet connection. What is more, Viegli Voice seamlessly integrates with Qunifi Call2Teams allowing the PBX to be extended to using Microsoft Teams as a phone extension.

    Introduction
  • The benefits

    The Benefits of Using Viegli for Your Business Telephone Solution

    The Viegli Voice offering also includes:

    • Company auto-attendant (press 1 for sales, press 2 for support etc)
    • Visual voicemail
    • Call recording
    • Integrated presence
    • Outlook integration
    • “All you can eat” voice calls

    Viegli Voice uses Tier 3 data centres and carriers providing a service with a 99.9% up time guarantee.

  • Flexibility

    Integrating Mobiles Into Your Business Telephone Solution

    Many businesses provide their staff with a business mobile which means that staff often have to juggle two mobile phones. Instead, we would recommend providing staff with a stipend to use their own mobile and instead to install the Microsoft Teams application configured with Call2Teams which then allows them to carry one mobile but to still have a company number associated.

  • The benefits

    How Microsoft Teams Can Make Mobiles an Extension of Your Business Telephone System

    • You don’t have to purchase or manage any hardware or mobile phone contracts
    • Members of staff are happy that they only carry one mobile whilst also receiving a stipend to cover the running costs
    • They have a business number or phone extension that can be called wherever they have a mobile data signal.
    • Save money in terms of running costs and management. It is simple by allowing the company to control the Microsoft applications (such as Teams) on the mobile device. If the member of staff leaves the business, the applications on their mobile can be remotely disabled without having any other impact on the mobile device.

Featured Case Study

  • Sector / Category 01

    Tech tip - Outlook - receive important notifications only

    If you would like Outlook to only alert you when important emails arrive, here is how to do it:

    This involves a custom alert rule being setup for specific people who you feel are important and want to be notified about, for example Customers, mangers or the big boss!

    To set up a custom alerting rule:

    • Open Outlook
    • Locate an email from the person you want an alert from
    • Right-click the email
    • Select Rules
      • Create Rule
      • Switch on the checkbox by the sender’s name
      • Choose “Display In The New Item Alert Window” and/or “Play A Selected Sound”
      • Choose the sound file to play for the alert
      • Click ‘OK’ to set the rule

    Repeat the process for the other contacts you would like to receive alerts for...

    To set up a custom rule for a whole domain:

    • Click the Home tab
    • click on Rules
    • Manage Rules & Alerts
    • Click “New Rule”
    • Select “Apply Rule On Messages I Receive” and click the “Next” button
    • Scroll down and select “With Specific Words In The Sender’s Address”
    • Click the underlined “Specific Words” (underlined)
    • Add the domain you need to receive alerts for (@domainname.co.uk) then OK
    • The domain will replace “Specific Words”
    • Click “Next”
    • Choose whether you require a sound played, an alert displayed, or both
    • Click “Finish”
    • In “Rules and Alerts”, click “Apply” to turn on the rule
    • You will then get notifications if an email comes from the specific domian
    Tech tip - Outlook - receive important notifications only

The Silver Cloud Business Can Help Transform How Your Business Operates and Collaborates.

Contact us today for more information or advice about Business Phone Solutions and how it can help benefit your business.