Business Phone Solutions

  • Introduction

    Our Choice for Your Business Telephone Solution

    The Silver Cloud Business has partnered with Viegli to provide a business telephone solution to our clients. We love their offering so much that we use it in house. Viegli Voice is a cloud hosted PBX (private branch exchange) that provides companies with a totally flexible business telephone system that can be used anywhere there is an internet connection. What is more, Viegli Voice seamlessly integrates with Qunifi Call2Teams allowing the PBX to be extended to using Microsoft Teams as a phone extension.

    Introduction
  • The benefits

    The Benefits of Using Viegli for Your Business Telephone Solution

    The Viegli Voice offering also includes:

    • Company auto-attendant (press 1 for sales, press 2 for support etc)
    • Visual voicemail
    • Call recording
    • Integrated presence
    • Outlook integration
    • “All you can eat” voice calls

    Viegli Voice uses Tier 3 data centres and carriers providing a service with a 99.9% up time guarantee.

  • Flexibility

    Integrating Mobiles Into Your Business Telephone Solution

    Many businesses provide their staff with a business mobile which means that staff often have to juggle two mobile phones. Instead, we would recommend providing staff with a stipend to use their own mobile and instead to install the Microsoft Teams application configured with Call2Teams which then allows them to carry one mobile but to still have a company number associated.

  • The benefits

    How Microsoft Teams Can Make Mobiles an Extension of Your Business Telephone System

    • You don’t have to purchase or manage any hardware or mobile phone contracts
    • Members of staff are happy that they only carry one mobile whilst also receiving a stipend to cover the running costs
    • They have a business number or phone extension that can be called wherever they have a mobile data signal.
    • Save money in terms of running costs and management. It is simple by allowing the company to control the Microsoft applications (such as Teams) on the mobile device. If the member of staff leaves the business, the applications on their mobile can be remotely disabled without having any other impact on the mobile device.

Featured Case Study

  • Sector / Charity

    Local Charity The Trussell Trust, Adopts Full Cloud Services in Salisbury

    Introduction 

    Our Client 

    The Trussell Trust is a leading anti-poverty charity which supports a nationwide network of food banks. Together they provide emergency food and support to people locked in poverty and campaign for change to create a hunger free future where food banks are no longer needed. There are more than 1,200 food bank centres in the Trussell Trust’s network, roughly two thirds of all the food banks in the UK. The Trussell Trust supports these food banks to provide nutritionally balanced emergency food parcels to people in crisis who have been referred to them by advice agencies, GPs, schools, and others. Food banks also offer people support and guidance to help them resolve the crises they are facing.

    The Problem

    Inconsistent software across workstations and laptops, outdated servers and a need for a more flexible working environment

    The Trussell Trust was running a fully supported version of Windows server in a hypervisor environment with VM’s running Active Directory and Exchange 2010 and file shares.

    Workstations and laptops were running a mixture of Windows 7 and Windows 10 with Office 2010. A 2008 R2 terminal server was being used for remote access and was due to go out of support with Microsoft.

    The organisation wanted to get all IT systems, workstations, and laptops running supported software and the latest Microsoft Office applications.

    They also wanted to get away from the old version of Microsoft Exchange and move their files to the cloud and migrate into SharePoint to become less reliant on on-premise servers and remove the 2008 R2 Terminal server.

    The Solution

    Utilising the full suite of Microsoft Office tools to ensure consistency and efficiency 

    • A new Microsoft 365 tenant was created using the not-for-profit portal. AD Sync tool was installed into their on-prem environment and their Active directory was synced up with M365 in full hybrid mode.
    • Once all machines were upgraded, the email hosting on Exchange 2010 was migrated using the cutover migration process to cloud-based Exchange online. This was done with no email downtime for the users.
    • Once the mail was all cut over, the Exchange 2010 server was de-commissioned and switched off.
    • As soon as the Trussell Trust was able to proceed with the migration of files to SharePoint, this was done using the Microsoft SharePoint Migration Tool in a staged manner to avoid users not being able to access file shares.
    • Once each share was migrated it was made read-only on the on-premises systems for reference purposes only and to ensure continuity of data.
    • Microsoft Teams was also deployed during this stage to make every user experience much easier and more flexible.
    • The only exception to the SharePoint Migration was the Accounts files that were required to stay on-premises due to the accounting package in use. However, we were able to utilise the Direct Access system that was deployed earlier in the project to assist with remote access to this.

    The Outcome

    Fully supported and up-to-date in a Hybrid cloud environment

    The finished project meant that the organisation is now running its IT systems on fully supported software and operating systems, with the latest office applications in a Hybrid cloud environment. Staff are able to work much more efficiently moving forward with flexible working, with the majority of their systems fully cloud-based.

    Local Charity The Trussell Trust, Adopts Full Cloud Services in Salisbury

The Silver Cloud Business Can Help Transform How Your Business Operates and Collaborates.

Contact us today for more information or advice about Business Phone Solutions and how it can help benefit your business.